Refund Policy

Last Updated: December 19, 2025

At Waste Book, we are committed to your satisfaction with our courses and services. This Refund Policy outlines the terms and conditions for requesting refunds and our commitment to quality education.

Our Commitment to Quality

We strive to provide high-quality programming education that meets and exceeds your expectations. All our courses are carefully designed by industry experts and regularly updated to reflect current technologies and best practices. If you are not satisfied with your purchase, we offer a fair refund policy as outlined below.

30-Day Satisfaction Period

We offer a 30-day satisfaction period from the date of purchase for all our courses. During this period, if you are not satisfied with the course content, instruction quality, or overall learning experience, you may request a full refund. This policy demonstrates our confidence in the quality of our educational content.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The refund request must be submitted within 30 days of the original purchase date
  • You must not have completed more than 30 percent of the course content
  • You must not have downloaded course materials extensively
  • You must not have received a certificate of completion
  • The course must not have been purchased using a promotional code that explicitly excluded refunds

How to Request a Refund

To request a refund, please contact our customer support team through any of the following methods:

  • Email: [email protected] with subject line "Refund Request"
  • Phone: +34 079 4983 3497 during business hours
  • Contact form: Available on our Contact page

Please include your order number, the course name, and a brief explanation of your dissatisfaction. This feedback helps us continuously improve our offerings.

Refund Processing

Once we receive your refund request, we will review it within 3-5 business days. If approved, the refund will be processed to your original payment method within 7-10 business days. You will receive a confirmation email once the refund has been issued. Please note that it may take additional time for the refund to appear in your account depending on your financial institution.

Non-Refundable Items

The following items are not eligible for refunds:

  • Courses completed beyond the 30-day satisfaction period
  • Courses where more than 30 percent of content has been consumed
  • Certificates that have been issued and downloaded
  • Promotional or discounted courses where refund exclusion was clearly stated at purchase
  • Bundle deals after individual courses within the bundle have been substantially accessed

Partial Refunds

In certain situations, we may offer partial refunds at our discretion. This might occur if technical issues significantly impacted your learning experience or if you experienced service disruptions beyond reasonable expectations. Each case is evaluated individually to ensure fair treatment.

Course Access After Refund

Upon processing a refund, your access to the course and all associated materials will be immediately revoked. Any certificates earned will be invalidated. Downloaded materials should be deleted as they remain the intellectual property of Waste Book.

Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you believe you deserve a refund outside the normal policy parameters due to extraordinary circumstances, please contact us to discuss your situation. We review each case individually and strive to reach fair resolutions.

Payment Disputes and Chargebacks

If you initiate a chargeback or payment dispute through your financial institution without first contacting us, we reserve the right to dispute the claim and provide documentation of our refund policy and your course access. We encourage you to contact us directly before escalating to financial institutions to allow us the opportunity to resolve any issues.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your purchase of courses after policy changes indicates acceptance of the updated terms.

Consumer Rights

This policy does not affect your statutory rights as a consumer under applicable law. If you are located in the European Union, you may have additional rights under consumer protection legislation. This policy is designed to work in conjunction with, not replace, your legal rights.

Contact Us

For questions about this Refund Policy or to request a refund, please contact us at:

  • Email: [email protected]
  • Phone: +34 079 4983 3497
  • Address: 46 C. de Cartagena, 87, Salamanca, 28028 Madrid, Spain